Fighting the Attrition
"Come writers and critics
Who prophesize with your pen
And keep your eyes wide
The chance won't come again
And don't speak too soon
For the wheel's still in spin
And there's no tellin' who
That it's namin'.
For the loser now
Will be later to win
For the times they are a-changin'."
- Bob Dylan
Do the maths. If the average American holds a job between 3 and 5 years at a time, with those between 18 and 38 (most of the people I work with fall in this range) having the shortest duration, then how do you build a culture when 1/3 of your workforce is leaving each year?
There are 24 people in the office as I write this, up from 5 in May 2009. Following the logic above, that means every 45 days someone will leave, and we'd have to hire at that rate just to hold steady. However, we are growing, and expect to have 40 people here by the end of 2011, so in addition to the 8, we'd need to hire 16 more people. 24 people - that's one every 2 weeks.
It takes us 40 hours on average to find a candidate we want to hire, and then 3-6 months for them to reach maximum efficiency here. HR quickly becomes a major role and although Operations does most of the work, it clearly touches on each and every employee here.
Although it may not seem like it when you are sifting through 1,000 resumes, HR (I mean it in its broadest sense, to include training, morale, hiring etc) is one of the most scalable things I can focus on here. While the CEO may get the glory, the success a company achieves is built on the hard work of the folks who come in daily and move the ball forward inch by inch. As Steve Jobs was known to say: “A players hire A players; B players hire C players”. Investing the time to hire the best, and then work with them so they stick around pays dividends.
I wrote this today as one of Snooth's editors, Carly Wray, is leaving us to work on a script optioned by a tv network. We'll miss her, and are sad to see her go. And, although I work hard to keep people here, when someone's dream takes them in a different direction, there's nothing to do, but to wish them luck. Good luck Carly, we're rooting for you.
August 14th, 2010 - 13:22
This is exactly why I never stop interviewing. It can be frustrating to field calls from potential candidates on a regular basis, but in the end, when I lose someone there’s already a talent pool to pull from.
The sad thing, in my opinion, is that the focus of most employers is no longer on making their company into a place where employees don’t want to leave. Many feel like they can’t get ahead unless they jump from job to job and in many cases they’re right.
I look at the banking industry, where companies would rather undercut their employees and hirer the lowest denominator. Only to have to hire teams of consultants at suicide hourly rates to fix all the problems caused by their under paid staff. Where is the sense in this?
I met Carly once at a dinner and she was an extremely nice and engaging person. I can imagine she was a treat to work with. Sorry to hear she had to leave you guys.
August 14th, 2010 - 13:24
Hi Philip. If you ever decide to hire a European based editor, drop me an email! I am a Snooth member by the way.
Regards
Richard M James
http://www.winewriting.com
http://winewriting.blogspot.com
August 14th, 2010 - 15:24
So true. Sounds like a good
place to work.
August 14th, 2010 - 15:55
Good luck, Carly. I too look to have my film on the big screen one day
August 14th, 2010 - 21:05
Hi there. Although I don’t normally comment on blogs, I decided to today, just to thank you really! I’ve finally got the information I was looking for (via your blog) on the 4th page of Google results! So now I’m all covered
Thanks again! Billye
August 15th, 2010 - 14:31
Eric – I’ve come to understand that once you have 10 people, HR is a full time job for 1 person, and takes an additional 10% of time for everyone else. Its critically important, and often overlooked in smaller companies.
August 18th, 2010 - 21:46
Hello there! I have a degree in English & Journalism, 10 years experience in finance, currently work in HR Operations and have a passion for wine. If you ever look to hire someone in NYC that fits this profile, let me know! Salud!
September 21st, 2010 - 08:40
good points and the details are more specific than elsewhere, thanks.
- Norman
September 27th, 2010 - 03:01
I need to know exactly what Dina has to say with that!?!
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